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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

victoria bartlett

March 10, 2023

1  out of  5 rating by victoria bartlett
"terrible company, having been with them with 2 properties and a car they cancelled my policy without any notification at all,they claimed they mailed something. and left me in a really vulnerable situation .I would say its the worst security I could have encountered and would never want them to take care of my properties ever again . They also had a number of claims that showed on line when communicating with other insurance companies. I was advised by these other companies to request a letter of experience which when I received only showed 2 CLAIMS , I am really disappointed and shocked by what I experienced , and would never recommend them."

Panagiotis Legakis

February 6, 2023

5  out of  5 rating by Panagiotis Legakis
"I visited the State Farm office as a walk-in. I was assigned to Stacy and we connected immediately because I can spot a top professional when I see one. She asked all the right questions regarding my home and auto insurance renewal needs and promptly gave me ballpark figures. Upon leaving the office I agreed to supply her with additional info in order for her to be more specific. I did the same night and the next morning Stacey had a number of alternatives for my consideration. Very prompt, very knowledgeable, and very professional. What else can you ask from anyone in the service sector?"

Leonard Rice

January 15, 2023

5  out of  5 rating by Leonard Rice
"They take care of you."

Sarah Burt

January 9, 2023

5  out of  5 rating by Sarah Burt
"Dana took the time to explain all the ins and outs of our auto insurance quote in a manner that was clear and easy to understand. In the hour that I met with her, I learned more about the ins and outs of insurance than I ever had in the 21 years with our previous insurer. The office & staff were calm & welcoming I honestly never knew that I could have such a pleasant & informative meeting that involved talking about (the dreaded) insurance! All that & the quote was reasonable too!"

Ivan Perez

September 15, 2022

5  out of  5 rating by Ivan Perez
"(Translated by Google) very good customer service (Original) muy buen servicio al cliente"


August 18, 2022

5  out of  5 rating by Nick
"Super friendly staff. Always easy to get answer and help from them all."

Carol Kleban

June 27, 2022

5  out of  5 rating by Carol Kleban

o.d. winter

April 21, 2022

5  out of  5 rating by o.d. winter
"Diamond is a fantastic support and answers any and all questions you might have. I am so grateful for her assistance, as she is professional and genuine."

Aaron Lindo

January 1, 2022

5  out of  5 rating by Aaron Lindo
"Diamond DeFairia at the agency provided exceptional service to me even after I had cancelled my policy with State Farm. She went above and beyond to assist me with the DMV issue and even though I'm not with State Farm anymore I'd recommend this agency to anyone looking for excellent customer service and knowledge. They truly care about their clients."

Tamar Brooks

October 8, 2021

5  out of  5 rating by Tamar Brooks
"I have been so very impressed with this State Farm agency. Dana Moses has always been courteous, helpful, prompt and offered the best service. She has shopped around for a competitive quote and has helped us obtain the product that best fit our needs. No request is too big or too small. Would highly recommend!"

Laura Salant

June 30, 2021

5  out of  5 rating by Laura Salant
"Joanne Smith at this office has been wonderful to work with. Took care of everything very efficiently and was very professional, nice and well-informed."

Betty Krulik

June 4, 2021

5  out of  5 rating by Betty Krulik
"I've been with this group for about 4 years. Not only were they competitively priced but they were super responsive and were able to give me a quote not only for my cars but also for my homes that was the same coverage at a significantly lower price. They are great to work with. Thank you Diane Williams State Farm"

M. Ash

May 20, 2021

5  out of  5 rating by M. Ash
"Wow! I was so impressed with Diane's service! Geico made things very complicated and ultimately couldn't get what I needed done with them. Not only did Diane make things easy but came up with a much lower quote for a package deal on 2 vehicles! I switched my other vehicle over to State Farm.. Cya Geico! Hello State Farm!"


January 13, 2021

5  out of  5 rating by Jan
"I am new to New York. Dana helped me understand the differences from my previous state and what all my options were. She researched and sent me information on how to register a leased car in New York, something she certainly didn't have to do. And she called to check up on me. Oh, and she got me great quotes the day of my inquiry."

Lisa Failla

December 17, 2020

5  out of  5 rating by Lisa Failla
"Dana Moses is hands down the best insurance representative I've ever had the pleasure to work with. She is incredibly responsive, thorough, detail-oriented, friendly, professional, and will research any question I've ever asked her. As long as Dana is my agent, I'll stick with State Farm. Thanks Dana for all of your help!!"

Harriet Wagner

November 25, 2020

5  out of  5 rating by Harriet Wagner
"I am very illiterate when it comes to insurance of any kind. The wonderful people at Diane Williams- State Farm Insurance office have been miracle workers for me. They have broken down everything for in terms that i can really understand. They work with budget and do not talk me into anything that i am not ready for or cannot afford. They are very responsive and very aware of your needs. Nothing is about them it is all about the consumer! I would not suggest going anywhere else. I love these guys."

Christopher Frey

October 31, 2020

5  out of  5 rating by Christopher Frey
"Dana responded quickly to my quote request. It was a pleasure talking to her. She took my situation into account and helped build a quote that gave me value with great coverage. Totally recommend this office if you’re looking for insurance."

Brian Filipiak

October 27, 2020

5  out of  5 rating by Brian Filipiak
"I needed a car and renters policy when I moved to NY, and Dana Moses was so helpful in getting me the best policies for my situation! She even contacted my old insurance company, so I did not have to be the middle man. I would highly recommend her to anyone looking for insurance!"

Lisa Porto

October 2, 2020

5  out of  5 rating by Lisa Porto
"They have gone above and beyond to help me out and greatly appreciate everything they have done for me. Joanne and Stacy are an asset to this company"

Juliana Warren

September 30, 2020

1  out of  5 rating by Juliana Warren
"A truck from out of state hit my parked car while I was inside a restaurant. They submitted a police report where they admitted fault and somehow I lost the case. My car was undriveable for a month and had over $6k in damage. I called a lawyer and they said that State Farm probably didn't even take my case to court since the other party was not from NY (apparently this happens all the time - the two insurance companies just ignore the problem). What is the point of insurance if you can't even win a claim where the other party admitted fault and you were legally parked, nowhere near your vehicle? Obvious to say, I switched insurance companies."

Daniel Elliott

June 27, 2020

5  out of  5 rating by Daniel Elliott
"Working with Dana Moses has been a terrific experience. She’s been very responsive and great at guiding us through the process. Highly recommend!"

Andrew Chen

April 29, 2020

2  out of  5 rating by Andrew Chen
"I had been repeatedly asking these people to remove my ex-wife’s car insurance from my policy for the past three years. She divorced me in early 2017, and I had not seen the car since (couldn’t even tell you where it was). State Farm refused to take the car off my policy, citing some “law” that prohibited them from doing so. Today I noticed that my premium had increased by $80/month, and when I asked why, I was told they finally realized that my ex-wife was no longer living with me (wow, even though I told you this three years ago?) and so my vehicles didn’t qualify for the multi-car discount. Geniuses! It took them three years to realize what I had been telling them all along? And then instead of finally taking her off my policy, they decided to INCREASE my premium? On a car that I hadn’t even seen or touched in three years?? And then I finally connected with the right person who actually knew what she was doing (Joanne), and she took the car off immediately. After all the money I had been throwing away this whole time."

Jessica Emerson

March 9, 2020

5  out of  5 rating by Jessica Emerson
"These guys are so nice and so helpful. They also call me to say happy birthday every year."

Forrest Deetz

February 26, 2020

5  out of  5 rating by Forrest Deetz
"Great service. Been with them many years. No regrets. Highly recommend."

Roland Page

February 18, 2020

5  out of  5 rating by Roland Page
"My wife and I have been State Farm customers for a very long time and have experienced extra fine care from all agents and Diane Williams and her staff have continued to exhibit the same caring level of customer service that we have come to expect from State Farm. Dana Moses in particular has personally attended to the prompt and efficient handling to two claims for us recently. Without reservation we can highly recommend using Diane Williams Agency for your insurance needs."