State Farm® Insurance Agent Diane Williams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jim Boyd
November 7, 2024
5
out of
5
rating by Jim Boyd
"Makayla has been very helpful… thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! So glad we have the opportunity to serve you and Keep you wonderful home. Diane"
Michael Enoch
September 14, 2024
2
out of
5
rating by Michael Enoch
"I have been a customer of Diane Williams State farm for the past 14 years. In that time I've gotten married started a family and became financially stable. All throughout that time anytime that I needed anything from this office I was treated with respect dignity and kindness. If they have always explained everything the good and the bad and always made me feel comfortable with the choices that I was making with my insurance plan with them. We have two cars on the plan a house and two life insurance policies sometimes I look at the bill and think it's too much but then I think back of the few accidents that we had. In those times Diane's team never missed a beat I never had a problem with getting any rental car or any reimbursement from anything that the accident caused. All the staff there is friendly and welcoming and care. I work in counseling and customer service all my life and I know when someone is full of crap I know one people put on the game face because there's a customer around. I don't see that sort of behavior at Diane Williams State farm all I see is sincere people who are kind and want to help. I have gotten rates that are cheaper than what I'm paying now but being State farm has treated with such respect I believe in being loyal and there is no other insurance company that I would ever use then Diane Williams State farm. I recommend everybody to go there some people do some people don't but I do recommend everybody to go there because I know that they are going to get treated with dignity respect and transparency all throughout. Thank you for your time and Diane Williams State farm rocks. Michael Enoch"
We responded:
"Michael - thank you so very much for your review- When it showed a two star review I was a bit concerned but your written review is certainly a 10 star review. I thank you kindly for your thoughts. My office goal is to give every client the best experience whether they are buying life, home, auto or commercial insurance and my team does that daily. Thank you for taking the time to explain my culture and share it in this manner. You have made my day and my team's day and we thank you kindly!! Diane"
Shirley Boyle
August 30, 2024
5
out of
5
rating by Shirley Boyle
"Hats off to "Makayla Penny" for always being so helpful, kind and knowledgeable in what she does @ Statefarm. In a world where good customer service is sooo difficult to find anymore, she shines. Diane is very lucky to have you. Thanks again :)"
We responded:
"Thanks Shirley for your wonderful review and yes I am very lucky to have Makayla and I am also so proud when one of my team gets such a nice compliment. You are correct- she "shines like a new penny" (I thought that was funny)...lol Again thanks for taking the time to share your experience- it means so much to both Penny and me!! Sincerely, Diane"
John Lewis
August 4, 2024
5
out of
5
rating by John Lewis
"As always State Farm went out of their way to assist me. Agent Marie Finnegan walked me through the process of lowering my bill. Over 20 years of holding my auto insurance and State farm and it's agents are number 1 in my book. Thank you!"
We responded:
"Thank you John for your excellent review and for recognizing Marie's care and empathy with our clients. We know the auto insurance rates are high and she works diligently every day to make sure our clients have all the discounts they are entitled to whether she is working on homeowners, autos and health policies. It warms my heart when my team gets recognized for their hard work and I appreciate your comments........Diane"
Sabrina Asch
June 14, 2024
5
out of
5
rating by Sabrina Asch
"I never imagined that a personal relationship with my insurer would be not just possible, but one that brings me a sense of security. They are quick to answer questions and th anyone who has helped me at Diane Williams State Farm office has spoken to me with the care and concern of a family member. I can only imagine if I were in a moment of dire straits where I needed to utilize my insurance policy, that they would be just as helpful."
We responded:
"Thank you Sabrina for your heartfelt review. Being - being a business owner the thing that makes me most proud is when folks compliment my team. They are very caring and it shows in their every transaction. No matter what the situation (a claim, a new auto, fire or life quote they always show compassion and make sure folks leave knowing what they just purchased. And yes we do feel like our clients are just like family. Thank you for taking the time to share your thoughts and thank you for trusting us with your business!! Warmly, Diane"
Michelle Kafel
June 6, 2024
5
out of
5
rating by Michelle Kafel
"Makayla was very friendly and super helpful with getting my mother's insurance updated after the passing of my father. Great work!"
We responded:
"Thank you Michelle for your thoughtful review. Whether it is helping with your auto or homeowner insurance needs it is always wonderful to hear that folks are pleased with my insurance representatives. We sincerely appreciate your taking the time to let us know how we are doing and I hope you will share your message with other folks just like you ! Sincerely, Diane Williams"
Frank Striegl
April 6, 2024
5
out of
5
rating by Frank Striegl
"Thanks for checking in with me, appreciated!"
We responded:
"Hi Frank, A special thanks to you for taking the time to submit this 5 star review. We appreciate your business and my team is so appreciative when their efforts are recognized. Thank you for being a wonderful insured and trusting us with your business! Sincerely, Diane "
paul bartoloni
March 28, 2024
5
out of
5
rating by paul bartoloni
"Diane William's office is always very responsive. When I filed my first claim there was a delay in hearing back from the adjuster--until I called Makayla at Diane's office and within the hour the adjuster had called me and set up an appointment to come and inspect the storm damage at our house the same week. They're always courteous and efficient. I definitely recommend."
We responded:
"Thanks Paul for your wonderful review and response. My apologies for the delay in claims initially delaying your claim handling. Unfortunately we are experiencing delays due to the unprecedented auto claims in New York and I know they are trying their best to get to everyone. I am so happy that Makayla was able to get this resolved for you and we try our best to be efficient. My team is great and I appreciate the accolades when they come in, probably more than they do!! Thanks for your business Paul and thanks for your taking the time to write this. Sincerely, Diane "
danielle hennin
March 27, 2024
5
out of
5
rating by danielle hennin
"My husband and I had a 2 p.m. appointment today to have our car insurance policy looked at due to a big increase upon renewal. Kelly Rose was assigned to us, and we couldn't have asked for a nicer person. All in all, this office has an amazing staff, but Kelly went out of her way to explain the reasons behind the increase and gave us options to bring the premium almost to where it had originally been. Thank you Diane, and a huge thank you to Kelly Rose!"
We responded:
"Hi Danielle, Thank you for your warm and appreciative review. Yes, auto insurance in New York is struggling and we are trying our best to meet with everyone about ways to maximize discounts and make sure your data is correct. And yes Kelly is a very nice person and shines when she discusses auto, homes, life and commercial insurance. We are blessed to have her on our team!! Thanks again Danielle for taking the time and making my team feel they are appreciated!! Diane"
Jay Steel2
March 26, 2024
5
out of
5
rating by Jay Steel2
"Always a positive experience"
We responded:
"Thank you Jay for your 5 Star Review! So happy you always have a positive experience. My team appreciates your praise and I love the fact that they can keep it positive whenever they are selling any kind of insurance, whether it is auto, homes, life or commercial. Your stars made them smile and made their boss smile even more--- Thank you Jay!!"
Monika Berlinska-Glasser
March 20, 2024
5
out of
5
rating by Monika Berlinska-Glasser
"I am very very happy with the office run by Diane Williams. The service is outstanding, prompt, professional and courteous EVERY time! I have been a customer of State Farm for more than 20 years. Today I needed help with my policy during my visit to the DMV. Marie had my matter solved within minutes! Before I knew, I was all set with the new insurance cards sent to me via email. No hassle, no attitude, no issues--just a pleasure to do business with. I could not be more satisfied."
We responded:
"Thank you Monika- so happy to hear Marie did a wonderful job helping with your auto registration. She excels in everything she does whether it is homeowners, boats, life insurance or just answering questions. It really thrills me when my team gets compliments and you have made my day. Again, I thank you for taking the time to acknowledge a job well done. It is truly appreciated! Sincerely, Diane Williams"
Elena Vagle
February 14, 2024
5
out of
5
rating by Elena Vagle
"What an absolutely fabulous experience! As soon as I walked through the door, I was greeted by the receptionist in a pleasant manner. Everyone in the office was friendly and the atmosphere was warm and welcoming. My agent, Kelly Rose, was kind and knowledgeable and extremely patient and accommodating. She is a true professional. I’m so grateful that a friend recommended this office to me. I wholeheartedly and without reservation recommend this State Farm office to anyone who appreciates great customer service."
We responded:
"Thanks Elena - we all enjoyed meeting you and you are right Kelly is a true professional and yes everyone in my office is warm and friendly. Kelly wants everyone that walks in needing our help to walk out with an education in what they just purchased whether it is life, auto, homeowner or commercial insurance. Please know we appreciate your confidence in us and we know you have choices. Thanks for choosing us!! Diane"
Karyn Bevet
January 13, 2024
5
out of
5
rating by Karyn Bevet
"This State Farm office is excellent. I was worried about changing insurance coverage as I had the same insurance for over 40 years. I needed to change as the company I was with no longer had a local office. I met with Kelly Rose who helped me through the whole process while explaining everything. She was patient, extremely knowledgeable and efficient. I highly recommend this State Farm office to everyone. I am totally satisfied. Thank you !"
We responded:
"Karyn, Thank you for your wonderful review. Kelly is a true professional and takes her job seriously. She takes the time to make sure everyone is comfortable with what they are getting when securing their insurance whether it is home insurance , car insurance ,,life insurance of business insurance. I really appreciate you sharing your thoughts and it does much to keep the morale high in my office. We look forward to working with you and thank you! Diane"
o.d. winter
November 30, 2023
5
out of
5
rating by o.d. winter
"Diane Williams State Farm is the best around! Genuine, kind and helpful people who support you however you need."
We responded:
"Thank you O.D. for your fabulous review. Yes, Diamond is professional and genuine and we also love working with her. We are so glad she was able to help you with your auto insurance and any questions you may have. Thank you for taking the time to share your thoughts, it means a lot to all of us. Diane"
Larkin Young
October 16, 2023
5
out of
5
rating by Larkin Young
"Stacy was incredibly helpful when signing up with state farm. She quickly responded to all of my questions and even worked a bit late on a Friday to make sure my car insurance was ready for me on Monday. I highly recommend working with this great team."
We responded:
"Thank you Larkin for your wonderful 5 star review. My team loves to help people with their insurance needs, whether it is life insurance, auto insurance, home insurance or commercial insurance. It sure is gratifying to me to see my hard working team get the credit they deserve and I thank you for your kind words! Diane"
A H
October 12, 2023
5
out of
5
rating by A H
"Very well informed and made sure I understood everything that I was signing up for and the coverage I had"
We responded:
"Thank you Alyssa-- it was a pleasure meeting you and helping you with your auto needs and multi-lining with another policy to achieve additional discounts. Our goal is to make sure every client walks away knowing and understanding the insurance sale they paid for. Stacy does a great job and takes the time to make the decisions understandable. We thank you for your business. Diane"
Dana Fasano
September 5, 2023
5
out of
5
rating by Dana Fasano
"Diane and Marie were very helpful getting me through a fender bender and navigating the process, eliminating most of my stress. I couldn't be happier with my State Farm team! Cheers!"
We responded:
"Hi Dana, Thank you so much for your five star reviews. We don't have a tangible product we deliver to our clients, but eliminating most of your stress is what we strive to do. Sorry that you had an auto insurance claim but very grateful you weren't hurt and thank you for allowing us to help you with all your insurance needs. We grow our business by referrals only so your review is incredibly helpful to our business. Marie does an excellent job and is very professional and kind hearted. Diane"
Gloria Graff
August 3, 2023
5
out of
5
rating by Gloria Graff
"I called state farm as a number on a list of calls I had to make today, I had requests, questions and I was stressed. Kelly was the best agent I have ever talked to, attentive, patient, knowledgeable, and relatable. She was able to answer all of my questions and relate my situation to her experience so I really felt I could trust her opinions. Great service, really nice personality, every time I call I will be requesting her. I cannot recommend her enough really made my life easier today."
We responded:
"Thanks Gloria for your 5 star review and your wonderful comments regarding Kelly's handling of your insurance concerns. Kelly She is a great professional and I share your thoughts regarding her work habits. Selling insurance isn't the most exciting job in the world, so when we are complimented on how we handle home, auto, business or life insurance it brings our entire team up! Please don't keep her a secret, we grow our business with referrals only. Again, thank you for sharing your thoughts and taking the time to do a review! Diane"
351wjhmwv
July 23, 2023
5
out of
5
rating by 351wjhmwv
"Great service"
We responded:
"Thank you so very much for your five star review- we grow our business by referrals and don't do cold calling so every review tells our story and allows us to grow. We love helping people with their autos, their homes and all the other protections they may need. My team loves hearing that they are appreciated and it goes without saying I appreciate the great compliments they receive. Again, my thanks!!"
Andy ANDY
May 16, 2023
5
out of
5
rating by Andy ANDY
"Some times the less saifd the better it is heard , She is a 10 plus Andrew Santandra"
We responded:
"Andy- we thank you for your 5 star review and we appreciate your taking the time to let us know how Dana did with insuring your car or your home. We grow our business strictly by referrals, and reviews like yours really are a tremendous help to our business. Many thanks!!"
Scott Denman
May 14, 2023
5
out of
5
rating by Scott Denman
"The team assembled by Diane Williams is attentive, helpful, and patient in responding to even the most inane questions (and guiding customers such as myself to the proper inquiries!). I've been a customer for about 10 years and strongly recommend her office to one and all!"
We responded:
"Thank you Scott, We appreciate you taking the time to do a review and for sharing your thoughts. Selling Auto, home and life insurance is sometimes pretty dry but when we get wonderful reviews like yours it does wonder for me and more importantly my team. We thank you for your business and your gratitude!! Diane"
AnneMarie Iqbal
May 12, 2023
5
out of
5
rating by AnneMarie Iqbal
"I have entrusted them with my car and home policy and they do an outstanding job and always give that personal touch when talking and helping you. I always recommend them to all friends and family"
We responded:
"Thank you Anne Marie and we enjoy having your autos and your homes and work with you. People like you make our office a much nicer place to work and we appreciate you taking the time to compliment Diane Williams Insurance. My team works hard every day and I love when they get compliments for their effortsl "
Bonnie Klonowski
April 16, 2023
5
out of
5
rating by Bonnie Klonowski
"Great place for insurance. The prices are so low."
We responded:
"Thank you Bonnie-- we work hard to make sure we offer all the discounts available whether it is for auto, home, life or health insurance. We appreciate you taking the time to show your appreciation and we are so happy to have you and your business with us. "
Willy Kane
April 6, 2023
5
out of
5
rating by Willy Kane
"Diamond did an excellent job with my intake for my auto policy over the past few weeks. She was kind, professional, and patient with me, and answered all my questions and addressed all my concerns. This is exactly what I look for in a sales experience."
We responded:
"Willy, Thank you for your excellent review. Diamond is extremely patient and loves helping folks with their auto and renters and life insurance!! She is always patient and she has the best laugh in my office. Thank you for sharing your thoughts about Diamond--- I am very proud of her and thrilled that you noticed her abilities! We look forward to working with you on all your insurance goals!!"
Betty Krulik
April 3, 2023
5
out of
5
rating by Betty Krulik
"This team is amazing. Incredibly responsive - from getting a Certificate of Insurance to expediting a claim. I could not be more impressed, Diane, Diamond and the whole team are the definition of perfection!!"
We responded:
"Thank you Betty. We try our best to be perfect and we are so very glad you noticed that. My team really enjoys helping our clients and I am so proud when we get reviews like that. We know you have choices when you purchase your home, auto and life insurance and we are so glad you choose us. Thank you for your business and taking the time to comment on our office. "